Refund policy

Return, Exchange & Refund Policy – Greens Flora

At Greens Flora, we take great care in packing and shipping our plants so that they reach you safely. Since plants are living and perishable products, their appearance may naturally vary depending on season, weather, transportation and growing conditions.

3-Day Return & Exchange Window

We offer a 3-day return/exchange window from the date of delivery for eligible products.

Customers must contact us within 3 days of receiving the order if:

  • The plant received is damaged during transit.
  • The wrong plant/product has been delivered.
  • The plant is received in a condition that is substantially different from the product ordered.
  • Any eligible item is missing from the package.

Unboxing Video Requirement

For any claim related to damage, wrong product, missing product or transit issues, an unboxing video is mandatory.

The video should:

  • Clearly show the unopened package from all sides.
  • Show the shipping label/order details.
  • Be recorded continuously while opening the package.
  • Clearly show the condition of the plant and packaging immediately after opening.

Claims without proper unboxing evidence may not be accepted.

Products Not Eligible for Return/Exchange

Returns or exchanges may not be accepted for:

  • Natural changes in leaf colour, shape or size.
  • Minor leaf damage that may occur during normal transportation.
  • Soil movement or minor soil spillage during transit.
  • Natural shedding of leaves.
  • Plants that have been repotted, replanted or substantially altered after delivery.
  • Damage caused after delivery due to improper watering, sunlight, temperature, handling or care.
  • Products returned without prior approval from Greens Flora.
  • Products for which the 3-day return period has expired.

Refunds

If your return/refund request is approved, the refund will be processed after the returned product is received and inspected, where applicable.

Refunds will generally be made to the original payment method or through another suitable payment method communicated by Greens Flora.

For Cash on Delivery orders, customers may be required to provide valid bank account/UPI details for processing the refund.

Return Shipping

If the issue is due to an incorrect product, missing product or confirmed transit damage, Greens Flora may arrange or reimburse the applicable return shipping cost at its discretion.

For returns arising from reasons other than a confirmed product/delivery issue, the customer may be responsible for applicable return shipping charges.

Cancellation

Orders may be cancelled before dispatch, subject to order processing status.

Once an order has been packed or shipped, cancellation may not be possible.

For cancellation requests, contact us as soon as possible.

How to Request a Return/Exchange

Contact us with:

  • Order number
  • Customer name
  • Registered mobile number
  • Reason for return/exchange
  • Clear photographs of the product
  • Unboxing video, wherever applicable

Email: greensflora2026@gmail.com
Phone: +91 9832173346

Greens Flora reserves the right to determine whether a return, replacement, exchange or refund is applicable based on the condition of the product and supporting evidence.